🔄 Return & Refund Policy – lps-us.com

Effective Date: July 26, 2025

At LPS-US.com, operated by Low Pressure System Group, LLC (LPS Group), your satisfaction is our top priority. We are a BBB A+-accredited company committed to transparency and excellent service.

Please read this policy carefully before making a purchase. It outlines your rights and responsibilities concerning returns and refunds.

1. Our Dropshipping Model & Understanding Variations

LPS-US.com is a dropshipping retailer. This means we partner with a global network of trusted suppliers who ship products directly to you on our behalf. This model allows us to offer a wide variety of products.

• Product Specifications: While we strive for accuracy, product descriptions, images, and specifications are provided by our suppliers. There may be minor variations in color, texture, dimensions (up to 1-2 cm), or packaging. These minor differences are a normal part of global sourcing and do not constitute a defect.

• Shipping: Delivery times are estimates provided by shipping carriers and can be affected by international logistics, customs, holidays, and weather events. Delays are unfortunate but are not grounds for a refund unless the item is deemed lost per our shipping policy.

2. Return Window

You may initiate a return request within 30 calendar days of receiving your item.

3. Eligibility: What Can Be Returned?

To be eligible for a return and refund, your item must be:

• Unworn, unused, and in its original condition.

• In the original packaging with all tags and accessories included.

• In resalable condition.

3.1. Non-Returnable Items:
The following items cannot be returned:

• Items not in original condition, missing tags, or showing signs of use.

• Items damaged due to misuse or normal wear and tear.

• Consumable or perishable goods.

• Items marked “Final Sale” or “Clearance.”

• Intimate apparel, swimwear, and jewelry for hygiene reasons (unless defective).

4. Reasons for Return & Resolution

4.1. Major Defect or Discrepancy (We Cover Return Shipping):
A “Major Defect” qualifies for a full refund (including original shipping) or replacement and is defined as:

• The product is dead on arrival (DOA) or non-functional.

• It is a completely wrong item (e.g., ordered a backpack, received a shirt).

• It has a major manufacturing flaw that renders it unusable (e.g., a broken zipper, a torn seam).

• It is missing a core component (e.g., a power adapter for an electronic device).

4.2. Buyer’s Remorse / Change of Mind (You Cover Return Shipping):
If you simply change your mind or order the wrong size (where applicable), you may still return the item for a refund of the product’s price, provided it meets all eligibility criteria. You will be responsible for the cost of return shipping.

4.3. Damaged in Transit:
If your item arrives damaged, you must contact us within 48 hours of delivery. We will require photos of the damaged product and the shipping packaging. We will then arrange a free return and send a replacement or issue a full refund.

5. How to Initiate a Return

To start a return, please do not email us directly. Instead, fill out the form below. This ensures we get all the necessary information to help you quickly.

Full Name *

Email Address *

Phone

Street Address *

Apartment, suite, etc

City

State/Province

ZIP / Postal Code

CountryAfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBruneiBulgariaBurkina FasoBurundiCabo VerdeCambodiaCameroonCanadaCayman IslandsCentral African RepublicChadChileChina, People’s Republic ofChristmas IslandCocos IslandsColombiaComorosCongo, Democratic Republic of theCongo, Republic of theCook IslandsCosta RicaCroatiaCubaCuraçaoCyprusCzech RepublicCôte d’IvoireDenmarkDjiboutiDominicaDominican RepublicEast TimorEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrance, MetropolitanFrench GuianaFrench PolynesiaFrench South TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island And Mcdonald IslandHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsraelItalyJamaicaJapanJerseyJohnston IslandJordanKazakhstanKenyaKiribatiKorea, Democratic People’s Republic ofKorea, Republic ofKosovoKuwaitKyrgyzstanLao People’s Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacauMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNetherlands AntillesNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth MacedoniaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestine, State ofPanamaPapua New GuineaParaguayPeruPhilippinesPitcairn IslandsPolandPortugalPuerto RicoQatarReunion IslandRomaniaRussiaRwandaSaint HelenaSaint Kitts and NevisSaint LuciaSaint Pierre & MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and South SandwichSpainSri LankaStateless PersonsSudanSudan, SouthSurinameSvalbard and Jan MayenSwazilandSwedenSwitzerlandSyriaTaiwan, Republic of ChinaTajikistanTanzaniaThailandTogoTokelauTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTurks And Caicos IslandsTuvaluUS Minor Outlying IslandsUgandaUkraineUnited Arab EmiratesUnited KingdomUnited States of America (USA)UruguayUzbekistanVanuatuVatican CityVenezuelaVietnamVirgin Islands, BritishVirgin Islands, U.S.Wallis And Futuna IslandsWestern SaharaYemenZambiaZimbabwe

Order Number *

Reason for Return *Please selectDefective/Wrong ItemChange of Mind, etc.

Detailed Description of the Issue

Upload Photos *(Required for damaged/defective claims)

Drag and Drop (or) Choose Files

Preferred Resolution *Please selectRefundReplacementStore Credit

Consent *

I have read and agree to the Return & Refund Policy. 

Submit

Please do not fill in this field.

After submitting the form, you will receive a confirmation email with further instructions and, if applicable, a US-based return address. Do not ship returns to the original sender address.

6. Refund Process

• Once we receive and inspect your return, we will send you an email to notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to the original method of payment (PayPal, Stripe, etc.) within 5-7 business days. Please allow additional time for your bank or credit card company to process the refund.

• For returns not due to our error, the cost of return shipping will be deducted from your refund.

7. Exchanges / Replacements

We only replace items if they are defective or damaged. If you need to exchange an item for a different size or color due to buyer’s remorse, you must return the original item for a refund and place a new order.

8. Fraud Prevention

We reserve the right to refuse returns or deny future transactions from customers who abuse this policy, including but not limited to: habitual returns, filing false claims, or returning used items.

9. Need Help?

For any questions about your return or this policy, please contact us at:

• Email: info@lps-us.com

• Response Time: We typically respond within 24 hours on business days.

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